Job Listings

AHEPPP is happy to post job openings for all institutions regardless of membership. Positions will be posted on the website, posted in our members-only Facebook group and will emailed out to the AHEPPP membership. The cost is free and job information can be posted by emailing [email protected] Positions will be posted for 60 days unless otherwise noted or requested.

Associate Director, Orientation and New Student Programs, George Mason University
Coordinator of New Student and Family Programs (NSFP), Stockton University
Assistant Director, Parent & Family Programs, University of South Florida
Customer Support Specialist, CampusESP
Health Educator, Gonzaga University
Program Specialist - Parent and Family Programs, University of Illinois at Urbana-Champaign
Assistant Director of Parent and Family Programs, College of William and Mary
Family Programming & Communications Coordinator, UNC Chapel Hill

Institution: George Mason University 
Job Title: Associate Director, Orientation and New Student Programs
Full Posting: click here
Posted by AHEPPP on: December 17, 2018

The George Mason University, Division of University Life invites applicants for the position of Assistant Director for Orientation and New Student Programs within the New Student and Family Programs office (NSFP).

George Mason University is an innovative, public, entrepreneurial institution with national distinction in a range of academic fields. Located in the heart of northern Virginia's technology corridor near Washington, D.C., the university attracts a diverse and talented student body of over 36,000. The university--its enrollment, academic programs, facilities and services--is expanding, as is its reputation. Recently cited as a top-rated institution in The Chronicle of Higher Education "Great Colleges to Work For Survey" and as one of the nation's top universities to watch on the U.S. News & World Report list of "Up-and-Coming Schools," George Mason is an institution providing tremendous opportunity for students, faculty and staff.

Reporting to the Director of NSFP, the Associate Director of Orientation and New Student Programs provides strategic and active management of various components of the department. Additionally, the Associate Director assists with the program development and implementation of Orientation and other programs and initiatives serving the office’s mission.

The position is comprised of five main components:

(1) Leadership and program management for Orientation and new student programs

(2) Development and management of key stakeholder partnerships

(3) Oversight of internal and external communication and publications

(4) Program evaluation and assessment

(5) Professional staff development and supervision

Working together with the Director, the NSFP professional staff, and a dynamic team of student leaders, this position will assist in implementing new student Orientation for over 12,000 new students and guests annually, as well as overseeing the development and oversight of student leader team initiatives, and co-leading campus first-year programs, including Mason Reads and The Preamble. As an integral member of the NSFP management team, the Associate Director provides direction and support for a wide-range of division initiatives and serves as an active ambassador for the George Mason community. 


  • Master’s degree in Higher Education, Student Personnel, Counseling or related field is required.
  • Must possess three to five years progressively responsible professional experience and leadership working closely with staff, undergraduate students, and/or graduate students
  • Have a strong working knowledge of new student programs and student transitional issues;
  • Have exceptional interpersonal, oral and written communication skills and be able to communicate with a variety of constituents and departmental stakeholders;
  • Have experience creating and managing both print and electronic and web publications;
  • Have demonstrated experience designing assessment plans, developing, executing and analyzing data and creating meaningful reports for distribution;
  • Have demonstrated leadership abilities and supervisory experience (various levels of supervision a plus- i.e. professional staff, graduate level staff and students);
  • Have experience designing, developing and executing large scale programming initiatives;
  • Possess highly developed organizational management and problem-solving skills;
  • Be able to work to meet deadlines, work accurately and quickly with attention to detail and be able to manage multiple complex programs and projects simultaneously;
  • Be able to make independent decisions on behalf of and in conjunction with departmental, divisional and university missions and initiatives;
  • Have a strong commitment to customer service;
  • Be able to manage conflicting and competing situations;
  • Be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff;
  • Previous knowledge of or experience in family programs
  • Flexibility to work evening hours and weekends, particularly during summer months, is a position requirement. 

The anticipated start date for the position is April 2019. Priority review of applications will begin on January 25, and will continue until the position is filled.  

Institution: Stockton University
Job Title: Coordinator of New Student and Family Programs (NSFP)
Full posting: click here
Posted by AHEPPP on January 2, 2019

In alignment with the strategic priorities of the Division of Student Affairs and those of the University, Stockton seeks an individual with: knowledge of student development theory and its application to implementing best practices related to orientation, transition, and retention programs and a commitment to inclusive student success; the ability to train and supervise student leaders; experience collaborating with faculty; and the ability to develop and implement learning outcomes and assessment plans.  In collaboration with Academic Affairs, Enrollment Management, and other campus partners, NSFP strives to provide excellent programming for all incoming first year students (residential and commuter) including freshmen and transfers and sophomores. This extends into the provision of programs for family members as well.  NSFP is also committed to providing an environment for inclusion, while welcoming and acclimating new students to the institution.

Hours will primarily consist of day shifts with occasional evening and weekend shifts as needed during peak programmatic time periods.

This position, under the immediate supervision of the Director of NSFP, is responsible for:  

  • Assisting with all aspects of new student orientation in conjunction with partners from Academic Affairs, Enrollment Management and Student Affairs, including strategic planning, budgeting, developing learning outcomes/assessing outcomes, and managing daily program operations.
  • Working collaboratively with campus partners to assist with all operational and programmatic initiatives related to transition and retention, including orientation and extended orientation programs.
  • Assisting with the hiring, training and supervision of student staff.
  • Assisting with all aspects of the Parent and Family Association, with an emphasis on managing communications and outreach.
  • Assisting with the development and implementation of First-Generation and Sophomore Year Experience programs.
  • Assisting with the development and implementation of transfer student programs and initiatives.
  • Conducting assessments and contributing to the preparation of various reports.
  • Working on special projects related to transition and retention, as assigned by the Director of NSFP, the Assistant Vice President for Transitions and Retention, and the Vice President of Student Affairs.
  • Recruiting, developing and supervising undergraduate student leaders.
  • Working evenings and weekends in support of campus events and programs.
  • Demonstrate, through past accomplishments and actions, the ability to support Stockton University’s diversity commitment and strong student-centered vision and mission.

Required Qualifications:

  • Earned master’s degree in higher education or related discipline from an accredited institution.
  • Two years of professional experience in higher education.

Preferred Qualifications:

  • Demonstrated evidence of knowledge and experience supporting first-generation and/or historically underrepresented students and families through formal training, work experience, leadership involvement, or personal life experiences.
  • Strong communication, presentation, discussion, and facilitation skills.
  • Strong research and assessment skills to evaluate programs
  • Professional level experience in a functional area(s) that support the transition and retention of diverse students and families (e.g. New Student Programs, Access and Opportunity Programs, Multicultural Affairs, Residence Life, Student Activities, Academic Advising, etc.).
  • Demonstrated passion and commitment to diversity and inclusive student success. 

Screening of applications will begin at the end of January and will continue until the position is filled.

Institution: University of South Florida
Job Title: Assistant Director, Parent & Family Programs
Full Posting: click here
Posted by AHEPPP on January 3, 2019


The University of South Florida invites applicants for the position of Assistant Director within the Office of Parent and Family Programs. This unit advances the mission of the university by leading, coordinating, and facilitating retention and engagement initiatives that guide families and their student(s) through their successful transition into and through the institution. Understanding the developmental needs and readiness of students and families, this individual will promote the unit as the main campus resource for families, offer experiences that connect families to the campus community, and collaborate to outreach to new students and families through multiple mediums. Preferred candidates will have knowledge of first year/family experiences, talent to interpret and develop successful intervention strategies, in addition to excellent project management, communication, and marketing skills. Review of applicants will begin immediately with the position closing on January 18, 2019. Job ID 19352 | Apply Now!

Reporting to the Director of New Student Connections and Parent and Family Programs, the Assistant Director for Parent and Family Programs is responsible for the development and administration of a unit that supports families, and their student(s), as they transition into and through the institution. The unit assists families, and their students, with navigating campus resources and policies, communicating timely campus resources and deadlines, and helping to mitigate barriers that prevent student success. The unit works closely with the Office of New Student Connections to cultivate community, foster a sense of belonging, and provide individualized support aimed at supporting the successful transition of new students and their families into the campus community.

The Assistant Director overseas the planning, implementing, and assessment of events and communication-related services to provide families with resources to support their students growth and success. This individual promotes the unit as the main campus resource for families, offers experiences that connect families to the campus community, communicates campus resources and deadlines, and addresses family questions and concerns. The Assistant Director ensures a transformational learning environment for student employees that promotes self-authorship, skill acquisition, and career readiness through practical and theoretical experiences.


  • Student Success Initiatives
  • Support families through individualized coaching conversations, interpretation of university policies and procedures, and identifying and navigating campus resources.
  • Synthesize information to determine appropriate intervention strategies and platform referrals/notifications to reduce attrition.
  • Lead planning and implementation of campus-wide experiences that connect family members to the campus community, including but not limited to, Family and Friends Weekend, Fall Family Reception, and Summer & Fall
  • Opening Weekend. Direct program development, family registration, serve as liaison to event sponsors, and coordinate volunteer support.
  • Oversee unit's participation in admission recruitment events, alumni send-off functions, and commencement. Manage USF's Family of the Year program. Coordinate presentations and resource publications/materials for undergraduate orientation.
  • Assist Director with the establishment of a Family Advisory Board. Support student success priorities by facilitating a grant program utilizing donations generated through the Parent Fund
  • Outreach and Communication
  • Assist Director with strategic planning of special projects, communication plans, and marketing campaigns for families and students. Execute marketing plans and campaign strategies
  • Interpret student and family curriculum to prepare communication plans, copy and design elements for distribution to families and students.
  • Collaborate with and provide creative direction to graphic designer and manage production of marketing materials.
  • Develop strategies to maximize online learning via development of content for mobile applications and videos. Update website, monitor profiles on social media, and maintain email lists.
  • Outline videography/photography needs for unit and coordinate video scripting, filming, and editing.
  • Assist Director with producing donor solicitation content for annual giving efforts.
  • Organizational Integrity
  • Lead day-to-day operations and administrative functions for the unit.
  • Ensure a strong infrastructure through policy delivery and sustainable business operations and practices.
  • Participate in the formulation of operational and strategic planning and assist Director with executing and meeting goals outlined in strategic plan.
  • Assist Director with projecting budgetary needs and monitoring expenditures.
  • Seek opportunities to generate new funds, including sponsorships, product donations, and individual gifts.
  • Collect and analyze data to produce reports that outline unit’s contribution to institutional priorities and display program effectiveness and impact.
  • Track participants for retention analysis.
  • Research cutting-edge programs and make recommendations for enhancements.
  • Other duties as assigned
  • Supervision
  • Supervise an undergraduate intern(s), who is involved in various phases of the marketing efforts, including photography, social media, and production of newsletters, online and electronic media, and flyers.
  • Meet regularly with direct report(s) to provide project management and career readiness advising.
  • Oversee recruitment, selection, training, and evaluation process for direct report(s).
  • Represent the unit through service on university committees, as a representative at designated meetings, and in professional organizations/associations.
  • Liaison with academic and administrative departments to elevate unit offerings and meet identified objectives.
  • Serve as a consultant and subject matter expert for the campus community on matters involving the transitional experience of families and students.
  • Enhance partnerships with departments supporting the new student and family experience.



This position requires a Bachelor's degree with a minimum of three years related experience or a Master's degree with a minimum of one year related experience.


Master's degree in Higher Education Administration or related field with at least four years of related experience.

Past experience working in a university setting is preferred; especially with new students, families and/or orientation programs. 

Prior supervision experience and event management is preferred.

Company: Campus ESP
Job Title: Customer Support Specialist - Philadelphia, PA
Posted by AHEPPP on January 7, 2019


We’re looking for a talented and driven entry-level customer specialist to join our team. You’ll be primarily responsible for onboarding new customers and maintaining year-round support to help them achieve their goals. As a member of a small and collaborative team, you may also be involved in marketing, business development, product development, and other projects.
We’re looking for someone to take ownership over their work and dive right in. If you have creative ideas on how to improve our product and better support our customers, we want to hear from you!
Managing the implementation process for new customers. From designing a branded platform that meets a school’s unique goals, to implementing the software across campus departments and training users on best practices, you’ll be a trusted coach with the schools you work with.
Building and maintaining relationships with current and new customers across a range of campus departments 
Overseeing content curation and tracking customer performance metrics 
Creating customer-focused communication materials, including engagement reports, product updates, user surveys and year-end reviews
Providing year-round technical support to customers and users 
Other responsibilities may include: writing blog posts, newsletters and research briefs, designing marketing materials, and implementing new product ideas
Work experience in higher education, customer support, technology, or related fields
Basic technical knowledge of CRM systems, Google Analytics and MailChimp
Excellent writing skills, organizational skills, and attention to detail
Ability to work independently, take initiative, and manage your own schedule
Willingness to work hard, be strategic, and do the right thing for the business
Glad you asked. If learning the ins and outs of customer success while helping grow an early-stage startup sounds exciting to you, we want to hear from you. Please include a cover letter and resume to [email protected]
Institution: Gonzaga University
Job Title: Health Educator (2 positions)
Full Postings: see below
Posted by AHEPPP on: February 4, 2019

Gonzaga University is hiring two Health Educators.

Areas of expertise:

  • Mental and Emotional Well-Being
  • Alcohol and Other Drugs

These are full-time, 40 hr/wk, 12-month positions.

Help the Office of Health Promotion bring our vision to life!

  • Join a newly restructured and highly motivated department on campus.
  • Create innovative programs and initiatives that promote positive, holistic well-being and reduce high-risk behaviors.
  • Involve campus partners in enhancing the well-being of our students and community members.
  • Incorporate multicultural diversity and social justice concepts and principles into health promotion services.
  • Be part of a supportive work environment with an emphasis on self-care and balance.
  • Live, work and play in the beautiful Inland Northwest. 

Here are the direct links to apply: 

  1. Health Educator - Mental & Emotional Well-Being
  2. Health Educator - Alcohol and other Drugs

Candidates are welcome to contact the Hiring Manager directly with any questions: Jenna Parisi, Director, Office of Health Promotion, (509) 313-5923 

Institution: University of Illinois at Urbana-Champaign
Job Title: 
Program Specialist – Parent and Family Programs
Posted by AHEPPP on February 7, 2019

Illinois is a world leader in research, teaching, and public engagement. We serve the state, the nation, and the world by creating knowledge, preparing students for lives of impact, and addressing critical societal needs through the transfer and application of knowledge. Illinois is the place where we embrace difference. We embrace it because we value it. Illinois is especially interested in candidates who can contribute, through their research, teaching, and/or service, to the diversity and excellence of the Illinois community. 


The Parent & Family Program Specialist will be responsible for the logistical coordination of programs and events both on and off campus, providing timely information about campus events through our multiple communications channels, compiles and edits publications, and aids in the administration of the Moms and Dads Associations.



  • Coordinates all logistical components of programs and events both on and off campus; i.e. Summer Registration Parent and Family Orientation, International Family Orientation, Summer Send Off, Move-in Day, Moms Weekend, Dads Weekend, Sibs Weekend, and others. 
  • Provides timely information about campus events through multiple communications channels, both print and digital content.
  • Researches and creates educational content for print and digital communications; collaborates with student affairs and academic departments across campus to develop educational content for families.
  • Database management, including collection, updating family contact information, and collaborating with Advancement to ensure proper coding in TED. 


  • Administers multiple award programs on behalf of the Moms and Dads Associations and the Parent Fund.
  • Develops outreach programs to enhance family engagement in the campus community and programs.
  • Supervises student employees and oversees the student learning outcomes program for the department.
  • Supports the administration of the Moms and Dads Associations, separate non-profit affiliated organizations.
  • Performs other duties and additional responsibilities as assigned. 



Master's Degree

One year of experience in Student Affairs or a related field, and one year of supervisory experience (experience can be concurrent).


Two years of experience in event planning, programming, working with volunteers, writing and researching, public speaking, database knowledge and experience with web maintenance.

Successful candidates will have the following:

  • Excellent verbal and written communication skills
  • Demonstrated ability to interact effectively with senior management levels, in a fast-paced environment
  • Excellent organizational and problem solving skills, along with keen attention to detail
  • Proficiency in Microsoft Office Suite. 


This is a full-time Civil Service Program Assistant position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date.  Salary is commensurate with experience. 


Applications must be received by March 4, 2019. Apply for this position using the “Apply for Position” button below.  If you have not applied before, you must create your candidate profile at  If you already have a profile, you will be redirected to that existing profile via email notification.  To complete the application process:

Step 1) Submit the Staff Vacancy Application.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), academic credentials (unofficial transcripts or diploma may be acceptable), and names/contact information for three references.

In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Matthew Macaraeg 217-300-7443.  For questions about the application process, please contact 217-333-2137. 

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. 

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit To learn more about the University’s commitment to diversity, please visit

Institution: College of William & Mary
Job Title: Assistant Director, Parent & Family Programs
Full Posting:
Posted by AHEPPP on February 7, 2019

William & Mary is unlike any other university in America. We're the second oldest institution of higher education in the nation, but also a cutting-edge research university. We're a "Public Ivy" - one of only eight in the nation - offering a world-class education at an exceptional value. Our students are not only some of the smartest in the world, but passionate about serving others and serious about having fun. Our professors are teachers, scholars and research mentors, the cornerstone of a thriving intellectual community that produces experienced, engaged, successful graduates. Through their strengths, passions and knowledge, our faculty, students and staff are creating a new model of sustainability for higher education.

The Office of the Dean of Students assists all students, graduate and undergraduate, from their initial orientation to the College through successful completion of their academic and personal goals. The Dean of Students staff advocates for student needs, acts as liaison between students and academic departments, and provides support and challenges designed to enhance personal growth, as well as a sense of personal authority and responsibility in each student.

Parent & Family Programs facilitates and advocates for the role of family involvement in community development and individual student success. Our programs provide resources and activities that connect families with each other and with the W&M community. The activities, programs, services, and regulations of the university are all planned with the following objectives in mind. Parent & Family Programs welcome parents and families to the Tribe; creates opportunities for meaningful involvement with the campus community; connects parents and families with one another; informs and educates parents and families about resources, critical issues and topics relevant to student success. Vision: Cultivate a lifelong relationship among families and William & Mary that supports and encourages student success.

The Assistant Director assists the Director of Parent & Family Programs in the management of day-to-day operations and long-term planning of the office. The Assistant Director is responsible for event management for all population-specific (currently 50 welcome receptions and targeted events) and campus-wide events (Family Orientation and Family Weekend), including the planning, promotion, implementation, and assessment. The Assistant Director also develops and manages the communication strategy for the office, selecting and supervising student interns, and developing relationships with campus partners and Parent & Family Council partners. The Assistant Director serves as an important team member of the Dean of Students Office staff focused on providing information about policies and procedures to students, and communicating with faculty and parents when appropriate.

A successful candidate must have a Master's degree in College Student Affairs Administration, Counseling, Communications or related field; successful program planning and implementation experience; superior presentation skills; excellent oral, written, and interpersonal communication skills; a high level of proficiency with social and electronic media; demonstrated event management and event organizational abilities; excellent counseling, problem solving, and referral skills; computer and technological skills; and the ability to work within a diverse setting with faculty, student affairs staff, students, and family members.

It is highly desirable for the Assistant Director to have at least three years' experience working in a higher education setting including at least one year of full-time experience, particularly in the areas of event planning, public relations, communications, student management, strategic implementations of new programming and emerging and best practices in social media. Prior experience working in the area of New Student/First-Year Experience/Parent & Family Programs is highly desirable.

The ideal candidate would demonstrate a desire to work with our family volunteer communities to welcome parents and families to William & Mary family; create opportunities for meaningful involvement with the campus community; connect families with one another; and educate families about valuable resources, critical issues and topics relevant to student success.



Mark Sikes
Dean of Students Office
College of William and Mary

Institution: University of North Carolina Chapel Hill
Job Title: Family Programming Communications Coordinator
Full Posting:
Posted by AHEPPP on February 12, 2019

New Student & Family Programs
The Office of New Student & Family Programs (NSFP) is responsible for transitioning over 4,200 first-year students and over 800 transfer students into the UNC community, as well as establishing and maintaining a relationship with approximately 19,000 families of Carolina undergraduates. NSFP provides new undergraduate students and families with programs and services aimed at supporting their transition to the University of North Carolina at Chapel Hill, with the goal of supporting retention and success in the higher education environment.

Position Summary
The Coordinator of New Student & Family Programs will direct, lead, and develop, programs and services for Carolina family members; serve as the office’s primary resource for new student and family communications; and hire, train and supervise student employees. This position will direct and lead outreach and education for parents, and lead and develop communications and family relations including website, social media, print publications, and general communication efforts to campus partners. In addition, the Coordinator will be responsible for hiring and supervising NSFP’s Student Project Coordinator team. This position reports to the Assistant Director of NSFP.

Primary Job Responsibilities

Outreach and Education

  • Direct and lead resources for families to support their student's growth and success
  • Develop and direct parent/family engagement programs, including Family Weekend, Summer Send Offs and Parent/Family volunteer opportunities
  • Direct and implement all aspects of existing programs and explore strategic expansion opportunities with NSFP Management Team
  • Direct and lead ongoing collaborative opportunities for involvement and support of families as partners for the undergraduate experience

Communications and Family Relations

  • Direct and lead communications plan for NSFP and serve as the primary point of contact for student and family communications
  • Develop and manage office website and social media to promote NSFP’s core messages and improve office visibility
  • Direct and lead production of all major print publications, including the New Student Guide, Parent & Family Handbook, and Tar Heel Beginnings Guide
  • Design, author, and edit communication that allow families to understand how to support their students’ growth and success during times throughout their enrollment that are universal challenges for students
  • Direct and lead production of student and family e-newsletters, student leader recruitment materials, general promotional materials, and additional communications to students, families and campus partners as needed

Assessment and Planning

  • Direct and lead internal and external assessment involving challenges and opportunities students may experience and ways in which parents may be supportive in promoting student success.
  • Plan, manage and evaluate the marketing and communication efforts for NSFP
  • Develop assessment instruments for evaluation and understanding of intersections between transition to college and retention efforts

 Supervision and Management

  • Supervise student employees directly related to Coordinator’s responsibilities, including approximately 8 undergraduate Project Coordinators, as well as undergraduate/graduate student fellows/interns as needed
  • Engage in intentional and continuous efforts to improve service to students, which includes improving internal processes and procedures
  • Create, manage and reconcile budgets for Family Weekend and Summer Send Offs
  • Participate in Student Affairs and University-wide initiatives, committees, or projects related to NSFP’s mission to support student retention and success

Educational Requirements

Master’s degree in college student personnel, higher education administration or related degree is required.

Required Work Experience

  • A minimum of one year of full-time professional experience in higher education or related field is required. Two years in a related graduate assistantship may equal one professional year.
  • Successful candidates must have the ability to work effectively in teams and individually in a fast-paced environment.
  • Demonstrated understanding of issues of diversity and inclusion; demonstrated leadership and effectiveness in promoting respect and appreciation for diversity and inclusion among students and families.
  • Demonstrated knowledge of the needs of first-year and transfer students and their families and how to best program, serve, and communicate with these constituent groups.
  • Successful candidates must have excellent verbal and written communications, proofreading, and editing skills.
  • Proven ability to prioritize work appropriately and adapt easily to changing priorities as well as work independently on multiple tasks and deal effectively with conflicting priorities. Candidates must have a willingness to work some evenings and weekends.

Preferred Experience

  • Previous experience in developing and implementing orientation and transition programs preferred as is experience in developing communications for new students and family members of college students.
  • Experience developing content for print and electronic communications and a proven record of sound judgement in the development of web and social media content.
  • Proficiency with design concepts, web content management systems, basic HTML, and Adobe InDesign.
  • Working knowledge of audio/video production and editing is also desired.
  • Experience with managing undergraduate students.


Salary is salary commensurate with education and experience; mid 40’s.


Application materials must be submitted online and include cover letter, resume, and references. Anticipated starting date is April 15, 2019. 

Additional Information

For additional information about this position, please contact Justin Inscoe, Assistant Director for New Students & Family Programs ([email protected]). Additional information about New Student & Family Programs is available at our website at