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AHEPPP is happy to post job openings for all institutions regardless of membership. Positions will be posted on the website, posted in our members-only Facebook group and will emailed out to the AHEPPP membership. The cost is free and job information can be posted by emailing [email protected] Positions will be posted for 60 days unless otherwise noted or requested.

Prospect Data Researcher, Alumni & Parent Relations, University of Portland
Associate Director, Parent and Family Engagement, American University 
Associate Director of Alumni Engagement, Hiatt Career Center, Brandeis University
Manager Parents Association, Massachusetts Institute of Technology
Program Coordinator, Parent and Family Programs, Hofstra University (part-time)
Program Director (Associate Director) of Orientation and Family Programs, Florida International University
Program Coordinator, New Student and Family Programs, University of Colorado Boulder
Coordinator of New Student & Family Programs, UNC Chapel Hill
Development Associate, Parents, Office of Leadership Giving, Massachusetts Institute of Technology

Institution: University of Portland
Job Title: Prospect Data Researcher, Alumni & Parent Relations
Full Posting: click here
Posted by AHEPPP on May 20, 2019

This position works collaboratively in the University Relations’ Data and Analytics Team and resides in the Office of Alumni & Parent Relations. This position is responsible for researching and gathering information that supports the University’s engagement of alumni, parents, and friends and to support Alumni & Parent Relations staff in understanding demographic makeup and leadership capacity for alumni and parents in specific regions and affinities. Specific duties include ensuring data integrity, overseeing and implementing the synthesis and analysis of engagement metrics, providing direct support and information to areas as assigned through research and analysis, and maintaining the University’s system for tracking alumni and parent engagement prospect information

General description of duties 

  • Manage data integrity of areas as assigned.
  • Oversee and implement the synthesis and analysis of data in areas as assigned.
  • Provide consultation and expertise in identifying areas for analyses and in conducting highly complex qualitative and quantitative research.
  • Develop and manage research projects and project timelines.
  • Conduct market, prospect, and other research as assigned; analyze and summarize qualitative and quantitative data; prepare relevant detailed reports; may recommend strategies related to specific segments or departments; may prepare presentations to summarize findings.
  • Develop and maintain the University’s system for tracking prospect activity/information; provide historical records of prospect/donor relationship with the institution and other philanthropic organizations.
  • Identify ways to improve the dissemination and storage of information.
  • Develop reports from client database to coordinate engagement efforts and provide accurate data and reporting on the qualification, cultivation, and stewardship efforts of assigned areas.
    • May communicate and educate relevant departmental teams and colleagues about trends in industry, best practices, and the like.
    • May supervise, train, mentor, coach, and/or review the work of other staff or student employees as assigned. Supervisory responsibilities may include hiring processes, setting of expectations, training and professional development, performance management and evaluations, and disciplinary processes including termination of employment.

Specific description of duties related to Alumni and Parent Relations 

  • In areas as assigned, oversee and/or implement application of policies and practices to ensure data integrity.
  • Oversee and/or conduct research related to prospects.
  • As requested, provide guidance and act as a lead to Prospect Researchers.
    • Utilize a wide range of available records to analyze and distill relevant prospect information and present information in a comprehensive and accessible format.
    • Develop and maintain a library of relevant public and other available information sources.
      • Develop comprehensive and accessible standardized reporting format(s).
      • Develop and/or maintain information filing systems, including master constituent file system, consistent with all applicable confidentiality requirements and other requirements and protocols. Work closely with colleagues to ensure proper documentation and information are maintained.
      • Develop and maintain a system of volunteer portfolio management for Alumni & Parent Relations staff containing biographic, demographic, and affinity information on prospective alumni and parent leaders.
      • Convert raw data, through business intelligence tools, into meaningful and useful metrics for Alumni & Parent Relations staff, administration, and volunteer leaders.
      • Engage in strategies to succeed in an environment that requires systems and processes to be self-motivated.
      • Tell a story with data and turn anecdotal assumptions into quantifiable strategies.
      • Actively participate in relevant/requested meetings, including for the purpose of evaluating “moves management” cycle of key prospects.
      • Develop and implement annual work plan with major objectives, strategies, and measurable outcomes.
      • Lead with evaluation and implementation of relevant products.
      • Utilize donor/prospect data management system to enter and extract information
      • Independently and in collaboration with other relevant positions and offices, problem solve issues relating to data management procedures, stewardship issues, and operational efficiencies.
      • May develop and/or conduct presentations, independently or in collaboration with other positions or offices. 

Institution: American University
Job Title: Associate Director, Parent and Family Engagement
Full posting: click here
Posted by AHEPPP on May 22, 2019

The purpose of the Associate Director, Parent and Family Engagement is to provide resources, services, and programs for parents and family members of undergraduate students that promote a constructive partnership to support student retention and success. This requires effective program management, case management to resolve parent concerns and strategic communication efforts. 

Position Type/Expected Hours of Work

  • 35-Exempt
  • Project Leader/Advisor A

Salary Range

  • Commensurate with experience

Required Education and Experience

  • Bachelor's degree or equivalent
  • 3-5 years of relevant experience
  • Skill using Microsoft Office suite including Word, PowerPoint and Excel to develop briefings, presentations and reports and conduct data analysis 
  • Ability to provide high levels of customer service and exercise tact and diplomacy while interacting with parent, students, University staff and faculty on sensitive matters
  • Ability to develop effective communication strategies and deliver content through multiple forms and channels including newsletters, websites, podcasts, social media, training materials and general correspondence
  • Proven record of successful experience in student-oriented service environment
  • Proven record in working successfully with diverse populations
  • Proven ability to work cross functionally, influence others and problem solve
  • Exemplary written and verbal communication skills, including careful attention to accuracy and detail

  • Strong interpersonal and self-management skills

Preferred Education and Experience

  • Master's degree
  • 4-6 years of relevant experience 

Additional Eligibility Qualifications

  • Hiring offers for this position are contingent on successful completion of a background check

Contact Us:

For more information or assistance with the American University careers site, email [email protected].

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Institution: Brandeis University
Job Title: Associate Director of Alumni Engagement, Hiatt Career Center
Full Posting: click here
Posted by AHEPPP on May 22, 2019

The Hiatt Career Center at Brandeis University is looking for an entrepreneurial and outgoing Associate Director for Alumni Career Engagement to build on past initiatives to foster lifelong membership in Brandeis community and take previous programs to the next level. This individual would have experience with managing volunteers, strategic planning, public speaking, and engaging external audiences. The Brandeis community is incredibly diverse in both backgrounds and career interests; experience engaging diverse audiences, students of color, or international students is a must. Bring a collaborative, customer-service attitude and take pride in fostering connections, developing relationships and creating innovative programs. Learn more about the Hiatt Career Center and alumni career services.

The Associate Director for Alumni Career Engagement serves as career center liaison to Alumni Relations, the Alumni Board, represents the Hiatt Career Center and Brandeis University externally, manages all alumni and parent volunteer engagement with the Hiatt Career Center and collaborates and supports alumni career education. This role also is a member of the Senior Leadership Team contributing to the overall strategic direction of the Hiatt Career Center.

Minimum Qualifications:

  • Bachelor's degree required, Masters Preferred
  • 5-8 years total work-related experience
  • 1-3 years of supervisory/management experience
  • Experience engaging diverse audiences, such as students of color, or international students
  • Excellent written and verbal communication skills
  • Experience initiating volunteer engagement activities
  • Ability to solve problems
  • Experience tracking and managing a budget
  • Organized with the ability to prioritize and manage workload effectively
  • Adaptable to changing priorities
  • Well-rounded computer skills, including Microsoft Office applications, web content management systems, and LinkedIn

Key Responsibilities:

  • Alumni/Parent Volunteer Engagement
    • Manage overall operation of alumni and parent engagement initiatives to foster lifelong membership in Brandeis community, including strategic program planning, marketing, volunteer recruitment, and program assessment.    
    • Create and manage systems for career volunteers to engage in opportunities, track volunteer activity, acknowledge volunteerism/showcase impact.
    • Partner with the employer relations staff to engage alumni and parents as employers; recruit volunteers to attend events, or job/internships.
  • Alumni Career Engagement
    • Collaborate with the Career Development Team to implement scalable alumni career program for Brandeis' diverse network of 40,000+ alumni.
    • Host alumni and parent programs.
    • Travel to regional alumni clubs to organize workshops and networking events
  • Hiatt Senior Leadership Team Member
    • Contribute to the overall strategic direction of shape office strategy, promote healthy team culture, facilitate trainings and plan professional development retreats for staff
  • Supervision and Management
    • Hire and supervise engagement team, which may include students, graduate students, and/or professional staff
  • External Relations
    • Serve as career center liaison to advancement, alumni relations and alumni board.
    • Represent the Hiatt Career Center on campus-wide committees, including branding, social media and events.

How To Apply:

Submit cover letter and resume as a single document at
http://www.brandeis.edu/humanresources/jobs/external.html. Elect option for "New Applicant". Sort the job listing by clicking the Job ID column heading. Locate the desired job listing. Click the job title and then Apply Now.

Closing Statement:

Brandeis University is committed to providing its students, faculty and staff with an environment conducive to learning and working and where all people are treated with respect and dignity. Toward that end, it is essential that Brandeis be free from discrimination and harassment on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, military or veteran status or any
other category protected by law (also known as membership in a "protected class").

Institution: Massachusetts Institute of Technology
Job Title: Manager Parents Association 
Full Posting: click here
Posted by AHEPPP on June 24, 2019

General Responsibilities:

Responsible for managing the Parents Association and the implementation of parent events including Family Weekend, managing and engaging parent volunteers, and overseeing parent communications including the parents.mit.edu website and monthly newsletter. Collaborate to increase parent giving to the Institute, working with the Annual Fund and Resource Development to qualify, cultivate, and solicit current parents. Parents are an extension of the student and are an essential component to building a culture of engagement with current students.

Characteristic Duties:

Parent Relations (30%)

  • Set overall parent strategy with the Director of Student/Alumni Relations.
  • Responsible for responding to inquiries and suggestions from (parents, students, volunteers and/or alumni) regarding campus life, student services and resources, and event programming sent to [email protected], [email protected], [email protected] and parents.mit.edu “contact us” page.
  • Build a stakeholder's network of staff throughout the Institute as a resource for events, communications, and parent inquiries.
  • Collaborate with Strategic Communications and Marketing colleagues on monthly communications and marketing pieces using the Encompass platform, and print materials; draft correspondence, and determine appropriate queries and order them from the Advance programmers.
    • Determine, maintain and participate in MIT Parents social media outlets (Facebook, LinkedIn, and Pinterest). Document best practices for Facebook and other social media management and oversee volunteer administrators. Manage MITAA-run Parent Facebook general page.
    • Maintain Parent Association website, parents.mit.edu, and develop marketing plan to encourage parent log-in and parent-to-parent networking through Encompass platform.
    • In collaboration with Strategic Communications and marketing, develop a plan for specialized programming/marketing to more than 280 alumni parents.
    • Manage metrics, prepare statistical analysis, and create charts and reports from data collected as needed for all programs. 
    • Manage the coding process after each event to ensure that individual alumni and parent records are properly coded and entered in a timely manner for both participation and volunteerism.
    • Additional duties as assigned

Program Management (35%)

  • Manage fall Family Weekend Program and budget, which is an Institute-wide event.
  • Manage parent relations including regional parent events and on campus events such as Campus Preview Weekend and Orientation, and liaise with the Admissions and Orientation Office.

Volunteer Engagement (20%)

  • Oversee and manage all aspects of MIT Parent Connectors - parent volunteers who serve as a resource both for MIT and for current and prospective parents. Manage volunteer recruitment process, twice a year training, and communications to volunteers. Organize volunteers to help with on-campus events such as Campus Preview Weekend, Orientation, Family Weekend, and the 24-Hour Challenge. Steward volunteers.
    • Devise plans for engaging parents regionally through events and programming to better connect parents with each other and to MIT Clubs and initiatives.

Parent Fundraising (15%)

  • Liaise with Parents’ Leadership Council staff in Resource Development in relation to both Parent Relations and parents fundraising initiatives.
  • Helps retain and expand the existing donor base of current and former parents who make annual gifts from $2,500 and up. 
  • Provide input and participate in formulation of plan to qualify, cultivate and solicit current parents for annual leadership gifts.
  • Meet with Director of Annual Leadership Giving periodically (monthly/quarterly) to discuss current parents who have potential to be leadership annual giving prospects.
  • May make introductions to or arrangements for parent donors, and potential parent donors to attend events or meetings with gift officers.
  • Where and when appropriate, conduct, or accompany ALG gift officers on visits with potential parent donors; provides necessary collaboration around visits, such as introductory and follow-up letters, and independently manage a small portfolio of potential parent leadership donors.

CONTACT

Regular contact with parents and students, Admissions, Orientation, Residence Life and Dining, MIT Medical, Student Support Services, Residential Education, Athletic Department, Student Activities Office, religious constituencies, and campus and outside vendors.

Qualifications:

Bachelor’s degree required. Minimum 5 years of experience in alumni relations or volunteer leadership development in a university or non-profit setting required.  Must have excellent interpersonal skills and be able to work as part of a team in a service-oriented environment, must exhibit strong organization, written and oral communication skills; marketing or public relations skills helpful to job performance.  Possesses ability to determine goals and set priorities.  Must possess initiative; be detail-oriented, efficient, and able to handle diversified tasks concurrently.  Ability to recruit, motivate, train and manage volunteers is essential.  Proficiency with PC computers and standard applications (including Microsoft Word, Excel, HTML, PowerPoint and Prezi) essential.  Knowledge of iModules Encompass and Advance, Photoshop, Illustrator, InDesign helpful.  Some travel, evening and weekend work required.

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Institution: Hofstra University
Job Title: Program Coordinator
Posted by AHEPPP on July 12, 2019

About Hofstra:

Hofstra University is a nationally ranked and recognized private university in Hempstead, N.Y. that is the only school to ever host three consecutive presidential debates (2008, 2012 and 2016). At Hofstra, students get the best of both worlds. Our campus is a leafy oasis just a quick train ride away from New York City and all its cultural, recreational and professional opportunities. We offer small classes and personal attention, with the resources, technology and facilities of a large university. Students can choose from more than 160 undergraduate program options and 165 graduate program options in the liberal arts and sciences, education, health professions and human services, the Peter S. Kalikow School of Government, Public Policy and International Affairs, the Fred DeMatteis School of Engineering and Applied Science, the Frank G. Zarb School of Business, the Lawrence Herbert School of Communication, the Maurice A. Deane School of Law, the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies, and the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. Hofstra University is a dynamic community of more than 11,000 students from around the world who are dedicated to civic engagement, academic excellence and becoming leaders in their communities and their careers.

Description:

Reporting to Director of Parent and Family Programs, the Program Coordinator: 
• supports the director in creating and organizing programs, services, and publications for parents and family members of Hofstra students; 
• partners with the director and other staff to respond to requests and inquiries made by Hofstra family members;
• serves as the single point of contact for organizing all Parent and Family Programs events;
• manages contracts, maintains data and writes all reports (event, assessment, expense reports);
• helps supervise student employees and volunteers;
• is responsible for maintaining accurate information on the web platforms;
• is an integral member of the Division of Student Affairs team that is committed to supporting student success and actively advancing best practices in the field. 

Responsibilities of the Position:
• Answer parent phone calls and meet with parents and family members in person; answer parent emails; follow through until the issue is resolved;
• Organize and manage all Parent and Family Programs events;
• Maintain statistical information, such as KPIs;
• Responsible for tracking and reporting all expenses and revenue for Parent and Family Programs;
• Manage vendor contracts;
• Prepare assessment reports for internal review;
• Prepare event registration reports;
• Create online ticket sales stores in Marketplace; maintain accurate information in Family eSpace and public website pages of Parent and Family Programs;
• Help supervise and train student employees and volunteers;
• Maintain the parent contact log;
• Represent the Parent and Family Programs office at on-campus events;
• Help draft and edit parent and family publications and program material, such as Family Connection blog, Family Link e-newsletter; family orientation program, family handbook, etc.;
• Support Parent Council meetings and initiatives.
Additional Responsibilities
• Continually update own knowledge about the University, its policies, technology resources, departments, programs, and events; 
• Support the daily operations and projects of the Office of Parent and Family Programs as well as Office of the Vice President for Student Affairs;
• Must be available to occasionally work evenings, early mornings, and weekends.

Qualifications:

A Bachelor’s Degree is required, a Master’s Degree in higher education administration or related field is highly preferred. A minimum of one year of experience in a higher education institution or equivalent working with students and/or parents is required. The candidate will have strong writing, editing, communication, organizational and presentation skills. Have strong quantitative and analytical skills and have comfort with appropriate technologies including social media; working knowledge of Excel. A Commitment to customer service; strong communication and public relations skills and the ability to work on and follow through multiple tasks are required. Candidate will have a passion for and experience with working students, families, and colleagues of diverse backgrounds. Demonstrate capacity to communicate broadly across the University, cultivate and sustain collegial relationships, and build unity around difficult issues; is an active listener, facilitator, convener, mediator, and coach. Candidate will demonstrate a flexible attitude and be comfortable leading change and continuous improvement. The Program Coordinator will have a personal style that is professional, personable, and approachable and display an openness to risk, change, and criticism. A high degree of self-confidence and the ability to face challenges calmly is required. Must demonstrate skills of imagination, creativity, and innovation. Will actively support and attend DSA and University-wide events. Candidate will be forward-looking, equipped to identify and implement solutions to address evolving trends in higher education.

Application Instructions:

Please email the following to [email protected]:

1. Resume
2. Cover letter
3. Contact information for three references (one must be a direct supervisor).

Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.

Institution: Florida International University
Job Title: Program Director (Associate Director) of Orientation and Family Programs
Full Posting: careers.fiu.edu and reference job opening ID # 518570
Posted by AHEPPP on July 12, 2019

Manages the operational aspects of Orientation and Family Programs for FIU. Supervises Program Managers (Assistant Directors) responsible for programmatic and student leadership functions of the department. Reports to the Director of Program Administration (Director) for Orientation and Family Programs.

  • Manages all programs within the Orientation and Family Programs office including freshman, transfer, and parent/family orientation, extended orientation, and parent/family engagement in order to reach comprehensive goals.
  • Advises and makes recommendations on program goals, identifying internal and external trends, to fulfill the strategic vision and plan for the department.
  • Assists the Director to maintain the department's $1.5 million annual operating budget, assisting with financial oversight for all programs.
  • Conducts assessments and evaluations to ensure program effectiveness and audits results to align program outcomes with departmental expectations and standards.
  • Supervises the team of Program Managers and supports them in their selection, hiring, and supervision of student leaders/employees and Graduate Assistants. Serves as the backup to the HR Liaison for the department.
  • Holds department staff accountable for high performance and high engagement culture by articulating expectations, monitoring performance, and providing feedback consistently across areas of responsibility.
  • Functions as the internal lead for department communications and publications while maintaining compliance with university standards.
  • Represents the Department on various internal and external committees.
  • Serves as a University card user for departmental transactions. Adheres to University credit card policies and procedures. Occasionally handles cash transactions. May serve as the merchant account's primary contact. Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit.
  • Performs essential duties during any emergencies, such as hurricanes, storms and/or any other University emergency closing. Is expected to be available to report to work as needed during University emergency closings with appropriate notification by department administrator.
  • Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualification:

  • Bachelor's degree in business, education, or related field and six (6) years of related work experience or Master's degree in business, education, or related field and four (4) years of related work experience.
  • Positions in the Division of Student Affairs must possess a Master's degree.

Departmental Requirements:

  • Experience working in higher education.

Desired Qualifications:

  • Experience supervising professional staff.
  • Experience with first year, transitional, or orientation programs.

Pre-employment:

  • Criminal Background Check
  • Driver's License Check
  • Fingerprinting Check

Other Information:

  • Must attend meetings off campus and occasionally attend functions on weekends and evening
  • Ability to work flexible hours as needed.
  • Travel to FIU Campuses (MMC, BBC, I-75, etc.)

Advertised Salary:

  • $60,000-$65,000

For further information or to apply online visit our website at careers.fiu.edu and reference job opening ID # 518570. Applications accepted through 8/8/19.

Institution: University of Colorado Boulder
Job Title: Program Coordinator
Full Posting: click here
Posted by AHEPPP on July 18, 2019

The New Student and Family Programs Office collaborates with faculty, staff, and students, to welcome all incoming students and their families to the University of Colorado Boulder by: 
  • Serving as a centralized hub through programs and services that equip students with resources, guidance, and peer connections to help facilitate a successful transition to CU Boulder and develop successful members of our community. 
  • Offering intentional and timely opportunities to engage with academic units, support services and community members. 
  • Providing experiences that cultivate community, celebrate traditions, and set campus expectations that encourage pride and a sense of belonging. 
The Program Coordinator directly reports to the Assistant Director for New Student and Family Programs and will assist in all facets of the planning, preparation, and execution of a robust and intentional new student on-boarding process rooted in intentional and strategically designed new student and family program curriculum's. 
This position requires excellent customer service, attention to detail, organizational, and communications skills.
Program Management 
  • Develop and manage comprehensive New Student & Family Experience curriculums rooted in a holistic approach to onboarding and engagement strategies that align with the field of Orientation, Transition, and Retention (OTR) and effective strategies for first year experience events and programs.
  • Parent and Family Experience comprised of an Online Orientation Experience, Letters from Home, Family Weekend, Taste of Home, Family Day, Days of Gratitude, scholarships and awards as well as collaborative Spring and Fall Welcome initiatives which include a specific Family Track.
  • New Student Experience curriculum comprised of an Online Orientation Experience, Course Registration and Enrollment Management Process and collaborative Spring and Fall Welcome initiatives which include Signature Events, College Days, International Student Orientation; Graduate Student Orientation, Transfer and Commuter Orientation and other events and programs.
  • Responsible for all event management  logistics  including room reservations  and scheduling, catering and dining requests as well as outsourced rentals and contracts.
  • Oversee  budgetary  management  for  all associated  finances  and purchases; approximately $500,000.
  • Working in collaboration with the NSFP staff and Student Affairs Communications team to establish deliberate marketing and communication strategies (i.e. website, publications, and social media content) targeted for respective populations and programs.
Student Development and Leadership 
  • Co-supervise office student staff (Journey Leaders)
  • Design and execute an annual recruitment and selection process for student staff hiring Develop and implement a staff development and recognition plan
  • Plan and execute an extensive training and development program that supports the mission and strategic plan of NSFP as well as for the Division of Student Affairs and the university with collaboration from campus partners.
  • Develop and implement customer relations training and documents that provide up-to-date information to ensure accurate information sharing.
  • Manage the office services (phones, front desk, live chat, and text) to ensure appropriate office coverage and timely responses.
  • Facilitate quarterly performance reviews and evaluation plans on a consistent and timely basis. Manage timesheet review and approval process.
  • Serve as the primary crisis response manager for student staff emergency protocol and education.
Partnerships & Collaboration 
  • Work closely with campus wide offices and departments to execute the New Student Experience. Significant department collaborations include, but are not limited to: Admissions, Advising  Units  in  Schools/Colleges,  Office  of  Information  Technology  (OIT),  University Information Systems (UIS), Student Affairs, Undergraduate Education, Alumni Relations, Athletics, Institutional Advancement, and Parent Giving.
  • Serve as a liaison to campus committees and representing office at regional and national conferences.
Strategic Planning and Assessment 
  • Contribute to the development and achievement of the New Student and Family Programs Strategic Plan through annual assessment and creation of goals and learning outcomes.
  • Design and implement a comprehensive assessment and evaluation framework for the New Student Experience and Journey Leader program
  • 5% Office and Customer Service Management
  • Support central office operation, customer service management, and emergency and crisis response practices.
  • Provide front line office support as needed including greeting and supporting guests in person, via telephone system operation, email, text messages, and live chats.
  • Track office inventory and general operation needs.
  • Provide secondary support to office staff in the execution of all office operation and programmatic efforts.

 

Institution: University of North Carolina - Chapel Hill
Job Title: Coordinator of New Student & Family Programs
Full posting: https://unc.peopleadmin.com/postings/165798
Posted by AHEPPP: July 23, 2019

The Coordinator of New Student & Family Programs will direct and lead NSFP’s Orientation Leader and Transfer Student Ambassador programs; collaborate with NSFP Associate Director to co-manage all aspects on New Student & Family Orientation; and direct NSFP’s transition programs for Carolina’s transfer students. In addition, the coordinator will collaborate to develop and implement assessment efforts for Orientation and Transfer Initiatives, utilizing the data to identify continuous improvement opportunities for programs. The Coordinator reports to the Associate Director for New Student & Family Programs.

Required Work Experiences: 
- A minimum of one year of full-time professional experience in higher education or related field is required. Two year in a related graduate assistantship may equal one professional year.
- Successful candidates must have ability to work effectively in teams and individually in a fast-paced environment.
- Demonstrated understanding of issues of diversity and inclusion; demonstrated leadership and effectiveness in promoting respect and appreciation for diversity and inclusion among students and families.
- Demonstrated knowledge of the needs of first-year and transfer students and their families and how to best program, serve, and communicate with these constituent groups.
- Successful candidates must have excellent verbal and written communications, proofreading, and editing skills.
- Proven ability to prioritize work appropriately and adapt easily to changing priorities as well as work independently on multiple tasks and deal effectively with conflicting priorities. 
- Candidates must have a willingness to work some evenings and weekends. 
Preferred Experience: 
- Two years of full time professional experience in higher education or related field.
- Previous experience in developing and implementing orientation and transition programs preferred as is experience in developing programs for family members of college students.
- Previous experience with student leadership development is preferred including the recruitment, selection, hiring, training and supervision of undergraduate students.
- Excellent interpersonal, diplomatic, and communication skills necessary to develop successful working relationships with diverse members of the University community and external constituents. 
- Experience making data-driven strategic decisions aimed at continually improving programs and services.

Master’s degree in college student personnel, higher education administration or related degree is required.

Institution: Massachusetts Institute of Technology
Position Title:  Development Associate, Parents, Office of Leadership Giving
Link of Posting: click here 
Posted by AHEPPP on July 31, 2019

General Responsibilities

The Development Associate is an integral member of the Office of Individual Giving. Reporting to a Senior Director, this individual will actively coordinate engagement projects for the benefit of major gift and non-alumni parent prospects in consultation with staff across OIG and Resource Development. In addition to working with OIG colleagues, this position will work closely with parent volunteers as well as staff and faculty from across the Institute, with the goal of developing, overseeing, and maintaining work consistent with engaging philanthropic support from the MIT parent community. With strong project management, data analysis, event management, volunteer management and logistics support, this role assists officers in developing relationships with prospects; building prospect lists; special event planning; ongoing cultivation/ stewardship; and other project support.

Characteristic Duties

Fundraising Project Management and Data Analysis (40%)

  • Develop and oversee from inception to completion projects consistent with engaging philanthropic support from non-alumni parent prospects and high priority alumni. Projects might include but are not limited to customized cultivation/stewardship (e.g. - segmenting donor pool data, individualized/tailored focus of top prospects), reporting and outreach, proposal development, and personalized tours of MIT facilities.
  • Identify and manage groups of donors that need group-level cultivation (e.g. update contact based on interests revealed in qualify meetings, past giving or major or based on reunion cycle, age, professional industry, bequest donors).
  • Draft a variety of written materials, including parent fundraising collateral, newsletters, Parents Leadership Circle website text and prospect briefing drafts and background information to be used for proposal drafts for Institute initiatives.
  • Manage and report on prospect and donor data from the Advance Database to inform decisions on regional coverage and prospect assignment.
  • Create new reports and modify existing reports in the Advance database around dollars raised, visit activity, etc. Analyze data to inform giving strategy and make recommendations to the Senior Director to support productivity of managers and frontline staff.
  • Coordinate stewardship efforts of parent prospects by gathering pertinent information and aiding in compiling useful ad hoc stewardship pieces; in doing so, work with Communications and Donor Relations as a key liaison and maintain an updated stewardship matrix from a donor centric/process view.
  • Develop internal tracking systems related to customized on-campus donor visits in order to ensure timely and accurate follow up.
  • Manage priority prospects by maintaining 1:1 visit lists for senior faculty and event lists that may be region specific. Partner with OPP, SDOs, and other departments to develop action plans to ensure the appropriate officers are reaching out to top prospects at the right times.
  • Coordinate internal and external meetings with faculty, senior officers and other Resource Development staff. Make recommendations in discussions of fundraising needs/priorities in prospect strategy/review sessions, and work closely with gift officers with the development and implementation of fundraising plans for specific parent projects. 
  • Primary liaison to Research team for parent prospects in current team portfolio. Provide additional research assistance and development support including conducting prospect research using Web-based sources, internal server and databases, and other sources when necessary.
  • Manage data pulls from Advance and internal systems to facilitate quarterly reporting to AVP/COO.
  • Provide support for individual fundraiser data management, including updated solicitation plans.

Volunteer Management (30%)

  • Serves as a Parent Leadership Circle resource internal to OIG.
  • Serves as the point of contact for PLC volunteer leadership. This group includes the Chairperson and regional parent fundraising ambassadors.
  • Organize and facilitate quarterly check-in calls and semi-annual campus meetings with PLC Leadership.
  • Create volunteer engagement opportunities that deepen parent connection to the Institute. 
  • In coordination with the Parent Leadership Giving Officer, identify, recruit, train, support, and deploy volunteers on activities that aid in the cultivation of major gifts from the MIT parent community.

Event Management and Logistics (20%)

  • Serves as Central Trip Coordinator for senior officer travel to the region. This includes partnering with the offices of the President, Chancellor, Provost, faculty members, and other senior leaders to monitor regional travel and make strategic recommendations for field officer travel. Also coordinates logistics for all complex donor visits with senior staff. Ensures coordination with centralized OIG, RD, and AA calendars.
  • Strategize, develop, execute, and attend personalized on-campus visits for key parents, which may include collaborations across Resource Development, administrative officers, as well as senior leadership and faculty from across the Institute.
  • Work with events team to assist in management and execution of large targeted events. Determining programming, securing appropriate speakers, developing invite list, and coordinating all event logistics for smaller and mid-sized events. Work closely with SDOs, OPP, AA and other stakeholders and coordinate all necessary event follow up. 
  • Manage follow up of targeted events, stewardship, and data tracking by collaborating with Communications, Donor Relations and Stewardship, Events, and Campaign Development Corporation (CDC).
  • Liaise between OIG regional teams and Alumni Association Parents Association staff to stay apprised of relevant activities for the regional donor base.

Other Duties (10%)

  • Oversee logistics and facilitation of regional prospect meetings.
  • Proactively take the initiative to stay abreast of MIT activities and enterprises
  • Demonstrates an understanding of the value of creating a diverse, equitable, and inclusive work environment.
  • Actively supports and engages in creating and sustaining a workplace that fosters creativity and innovation.
  • Other duties as necessary.

Qualifications  

Bachelor’s degree required.  Minimum two years relevant work experience required.  Precise attention to accuracy and detail. Strong communications (oral and written) skills; independent judgment and a high level of discretion; ability to analyze, synthesize, and present information; ability to interact well with others. Ability to solicit information across departments and prioritize work assignments. Strong initiative, motivation, and organization; ability to meet deadlines and work under tight time constraints while managing multiple projects; familiarity with computers and databases; ability to work independently and as a team member; ability to maintain confidentiality. High energy and initiative with interest in a career in development.  Limited travel and evening work, as needed. Development, volunteer management and project management experience strongly preferred.