Frequently Asked Questions

Membership

Q: I thought I was a current AHEPPP member, so why can’t I log into the AHEPPP website?
A: Your membership may have expired. Membership expires 1 year from the day we receive your initial membership payment. To renew now, please click here.

If you forgot your password, please send an e-mail to support@aheppp.org.

Q: I forgot my password. How can I retrieve that?
A: If you forgot your password, please send an e-mail to support@aheppp.org and your password will be sent to you within 24 hours.

Q: How does my institution go about renewing membership?
A:
To renew your membership, please click here.

Q: Can institutions join AHEPPP or renew membership via telephone?
A: Yes, please call Lindsay McKinney, AHEPPP Coordinator at (920) 333-2437. To renew now online, please click here.

Q: How quickly will I gain access to the AHEPPP website after paying the membership fee?
A:
Within one business day. Once you sign up, our registration system will generate an email with your username and password.

Q: Is membership required to attend the conference?
A:
No, membership is not required, but members receive a discounted rate to attend the conference.

Q: Does the membership fee cover institutional or individual membership?
A: The membership covers the entire institution. You may have up to 3 website logins with your membership. To sign up, please click here.

Q: How do I add my additional institutional representatives to my account?
A: During renewal or registration you should be prompted for your representatives names and information. If you bypass this step, or decide to add additional members at a later date, please email support@aheppp.org with the representatives first and last name, title, email address, office phone number and office mailing address.

Conference

Q: My university has an AHEPPP institutional membership. There is more than one individual from this university attending the national conference, can we pay just one registration fee?
A: No, the registration fee for any of AHEPPP’s national or regional conferences are a per person fee. However, as a member, each individual from your university will receive the membership registration rate.

Billing and Invoicing

Q: My institution needs an invoice before I can submit payment. Am I able to get an invoice?
A: Yes. Whether you pay with a check or with a credit card, once you create and set up your account, you can always view, download and print your invoice from your account. If you are unable to locate this, contact Lindsay McKinney, AHEPPP Coordinator at (920) 333 - 2437 or email support@aheppp.org.

Q: Can I have someone else from my billing office or department register or renew our institution?
A: Yes. If you are renewing your membership, the person paying for it will need your username and password to log into your account. If you are signing up with AHEPPP for the first time, the purchaser will choose a username and password for you.

For any question, please feel free to email support@aheppp.org or call (920) 333-2437.